Donor protection

The Shout A Mate Guarantee

Give with confidence. If a campaign turns out to be fraudulent, we make it right.

What’s covered
  • Fraudulent campaigns — the story or the cause was never real
  • Identity fraud — someone raised funds pretending to be a person or group they aren't
  • Policy violations — campaigns that breach our terms after going live
  • Fund misuse — money raised for a stated purpose is used for something else entirely
What’s NOT covered
  • A campaign that simply doesn't reach its funding goal
  • Change-of-mind refunds once a donation has been made
  • Disagreements over how an organiser prioritises genuinely-related expenses

How it works

From a flagged concern to a resolution

01
You flag a concern
Sign in, pick the campaign, and tell us what's wrong and why.
02
The campaign is paused
Donations pause immediately while we look into it — no new funds move either way.
03
We investigate
Our team reviews the campaign, the organiser's verification, and your concern.
04
You're refunded if fraudulent
Confirmed fraud gets a full refund, funded from a reserve built from voluntary platform tips — never from the organiser's other supporters.

Spotted something that doesn’t look right?

Get in touch and our team will look into it. Every campaign is reviewed before it goes live, but if something slips through, tell us straight away.

Sign in to report a concern about a campaign.

Sign in to continue

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